FAQ
I am new to reformer, what class should I attend?
We recommend everyone to attend beginner classes, as you progress with your journey you can then move into open classes and advanced class.
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What do I wear?
We recommend you wear active wear and long hair to be tied up. GRIP SOCKS are compulsory- you can purchsse a pair of our amazing socks on our app.
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Is Reformer Pilates just for women?
Joseph Pilates was the man that created this amazing workout, so at Studio A5 we recommend EVERYONE to come in and fall in love with Pilates.
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Can pregnant women attend?
Yes, and congratulations on your pregnancy. We recommend you continue with your Pilates journey while pregnant, however after 16 weeks we require a letter from your doctor advising your pregnancy is uncomplicated.
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Can I bring my phone
Yes of course, we want you to take a selfie and spread the love
We respectfully ask you to put your phone on silent throughout the class, remember its 45 minutes for you, however if you are expecting an urgent phone call, please advise your instructor and please take the call outside so there is no interruptions to the class
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Cancellation Policy:
As classes fill up quickly, we require 2 hour's notice if you are unable to attend, please cancel your booking though our app, we don't except cancellations via email, phone or message, otherwise you will be charged for the class.
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NO SHOW’s: will be charged for the class.
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PLEASE be on time it causes less disruption to the class and to the instructor, better yet be EARLY! We do require all clients to arrive 10 minutes before class, as we are located in a safe and secure complex and respect other businesses that aren't trading of an evening, it has been requested that the gate closes after 6pm, so of an evening class please be waiting at the gate 10 minutes prior to class commencing and your instructor will open the gate. We understand things happen and if by chance you miss that 10 minute window please message us and we will unlock the gate.
Once class begins gate will unable to be unlocked. Thank-you for your understanding on this.
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Memberships:
Our memberships are deducted weekly, please make sure you have available funds in your nominated bank account so you aren't charged a bank dishonor fee.
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Can I put my membership on hold?
Yes, you can however you are required to give us 2 week's notice, via email.
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Our services are strictly no refund, transfer or extensions.
T’s & Cs Apply